Audio Analyser: Unlock Hidden Insights from Conversations

Discover Audio Analyser: The game-changer in CX and EX. Boost your business with seamless integration, analytics, and advanced audio analysis.

Offering a unique experience tailored to your needs

In the digital era, understanding and responding to customer and employee needs is crucial for any business aiming for success. Audio Analyser emerges as a revolutionary tool, designed to transform audio data into valuable insights, thereby enhancing both customer experience (CX) and employee experience (EX). Its integration with existing systems, comprehensive analytics, and advanced features make it an indispensable asset for any forward-thinking business.


Key Features

Analysis of Phone Calls and Other Audio

Audio Analyser dives deeper than text, unveiling customer sentiments, queries, and feedback from phone calls or recorded audio. These insights empower businesses to tailor customer service strategies for increased satisfaction and efficiency.

Go beyond phone calls. Analyze any audio content, including webinars, meetings, and employee interactions, to uncover hidden trends, predict churn risks, and gain actionable insights for your business.

Seamless Integrations

Integrating effortlessly with CRM systems and other data platforms, Audio Analyser ensures that your audio data analysis complements existing business processes, enhancing overall efficiency and productivity.

Comprehensive Reporting and Analytics

Our tool offers detailed insights by analyzing sentiments, key phrases, and trends from audio data. These insights are pivotal in shaping business strategies and improving customer and employee satisfaction.

Web Content Management

Efficiently manage and analyze web-based audio content, including webinars and online meetings. Audio Analyser’s capabilities ensure you make the most of every spoken word in the digital space, turning web audio content into a treasure trove of insights.

Marketing Optimization

Inform your marketing strategies with direct insights from customer feedback. Audio Analyser’s analysis helps in fine-tuning marketing efforts, ensuring they resonate more effectively with your target audience.

Workflow Optimization

Revolutionize your workflow with automated transcription and analysis of audio data. Save time and resources, reallocating them to strategic tasks that drive business growth and efficiency.

Extend your reach by analysing audio data from social media and direct customer feedback. Understand the voice of your customer in depth, allowing for more personalized and effective customer engagement.


Technical Specifications

Audio Analyser is built with cutting-edge technology to ensure high performance and accuracy. Key technical specifications include:


Modules Overview

Speech to Text Transcription

Accurately convert audio files to text using AI-powered speech recognition. Supports batch uploads for efficient processing.

Sentiment and Insights Analysis

Analyze text for underlying sentiment, emerging topics, churn risks, and more using natural language processing.

Integration Tools

Integrate seamlessly with your existing systems like CRM, call center software, BI tools, and more.

Audio Recorder Module

Capture high-quality audio effortlessly, essential for accurate analysis. This module is designed with user-friendliness in mind, ensuring a hassle-free recording experience.

Text Analysis Module

Leverage state-of-the-art Azure AI for comprehensive text analysis. This module translates complex data into easy-to-understand insights, enhancing decision-making processes.

Recommendations Module

Utilise cutting-edge AI to generate actionable recommendations from customer transcripts. This module simplifies the process of turning data into practical advice.

Speech-to-Text Module

Efficiently convert audio data into text with our advanced speech-to-text processing. This module focuses on delivering accurate and quick conversions, vital for timely analysis.

Audio File Transcription Module

Easily transcribe spoken language in audio files into text. With its focus on accuracy and speed, this module is crucial for handling large volumes of audio data.


Enhancing Customer and Employee Experiences

Customer Experience (CX)

By analysing audio data, especially from phone calls, Audio Analyser provides insights into customer behaviour and preferences. Tailor your services based on these insights to enhance customer satisfaction and loyalty.

Employee Experience (EX)

Audio Analyser streamlines workflows by automating data transcription and analysis. This not only saves time but also allows employees to engage in more meaningful and rewarding tasks, boosting job satisfaction and productivity.


Audio Analyser is more than just a tool; it’s a pathway to business transformation. By enhancing both customer and employee experiences, it plays a crucial role in driving business success. Its comprehensive features, ease of integration, and powerful analytics make it an essential asset for any business looking to thrive in the digital age.

Experience the power of Audio Analyser for your organisation. Contact us to schedule a demo or start your free trial now. Enhance your business operations, make informed decisions, and transform your customer and employee experiences with Audio Analyser.

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